Digital Infrastructure Provider in Africa

Legacy Web Application Revamp

Revamped a legacy web application to enhance client-customer business relationships.

17Team members

2+ YearsDuration

3Outcomes delivered

API IntegrationAI CapabilitiesUI/UXCRM

Legacy Web Application Revamp interface preview

Solutioning

From challenge to delivery

Challenges

01The client wanted to convert the designs into working products along with API integrations.

02Due to the lack of a visually appealing user interface, users found it difficult to utilize the system.

03Lacking AI-enabled functionalities such as mirroring a user while they are unavailable.

Solution highlights

01Revamped the UI of the existing web application. Added a rich UI for a visual representation of the data using graphs.

02Ability to track the locations of users and plot them on the map.

03Integrated functionalities to impersonate a user during their unavailability.

04Built a BI dashboard with six sections that displayed various information dependent on the role specified. With admin access to invite, add, remove, or edit any users.

Outcomes

What it delivered

Improved User Experience

A staple digital platform that ensures hassle-free navigation and operations.

10X

Geolocation Accuracy

GPS systems help in tracking the users and plotting them on the map.

Increased Business Growth

Provided the user with a tailored experience leading to customer satisfaction and loyalty.

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