Multinational Telecom Company in the UK

Customer Experience Web Portal

Crafted a web portal to enhance customer experience.

40Team members

3+ YearsDuration

3Outcomes delivered

Payment SecurityDatabase ManagementWebsite CreationCX

Customer Experience Web Portal interface preview

Solutioning

From challenge to delivery

Challenges

01The outdated legacy system hindered the workflow.

02The client wanted to reduce future IT spending by providing an easy, upgradable, integrated product suite from a single vendor.

03A difficult and dull interface led to user dissatisfaction.

Solution highlights

01Decommissioned the legacy systems and replaced them with new functionality within the new new unified applications.

02Enabled true multi-channel functionality, enabling greater self-service and web capability.

03Automation of manual and repetitive processes to enhance productivity & save costs.

Outcomes

What it delivered

Improved Visibility

The clients aimed to improve visibility and drive future business growth, which they accomplished by implementing an intuitive UI and increasing user satisfaction.

14X

Improved Customer Experience

Hassle-free and intuitive user interface contributed to improving customer experience.

12%

Reduced Operational Costs

Reduced operating expenses by using consolidated data, integrated systems, and visibility.

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