Largest Shopping Mall in Kuwait

Mall Wayfinding Application

Developed a wayfinding application providing quick and easy navigational information to customers.

20Team members

1.5 YearsDuration

3Outcomes delivered

Product EngineeringData AnalyticsWayfinding

Solutioning

From challenge to delivery

01The lack of navigational tools made it difficult for customers to locate the store they needed.

02Absence of kiosks for product and services information.

01Highly responsive and easy-to-use tool.

02Step-by-step navigational guide from current location to selected location.

03Virtual tour for guided navigation and chatbot for assistance.

Outcomes

60%

Location tracking enabled shoppers to navigate themselves to the stores, elevating the user experience.

Data visualization led to improved real-time insights and captured data on traffic movements, search histories and campaign ROI.

40%

Improved CX clubbed with data transparency helped the client focus and devise action plans that boosted footfall and sales.

Dedicated teams, fixed-scope delivery and managed services — tell us what you want to build and we will help you shape it.