National Flag Carrier in India

Alliance Fare & Discount CMS

Developed a CMS for ease in processing discounted fare for global airline alliance customers

9Team members
6+ YearsDuration
3Outcomes delivered
Digital InteroperabilityData ManagementUser ExperienceBilling
Alliance Fare & Discount CMS interface preview
Solutioning

From challenge to delivery

Challenges

01Manual methodologies were adopted for customer billing and fare calculation, resulting in discrepancies.
02Lack of transparency on offers and discounts rolled out to customers across POS/billing/alliance airlines.

Solution highlights

01A CMS that allows pushing data in a centralized manner with zero glitches.
02CMS captures discounts/fares related data and builds up data - interoperability.
03Super-fast, transparent, and real-time fare clearances.
Outcomes

What it delivered

5x

Data Interoperability

Automated Interoperability between airlines and global airline alliance members that provides transparency on discounts offered

0

Technical Snags

Real-time data sync-up, data mining, zero snag while ensuring 100% accurate data at the billing terminals

34%

Growth in Customers

A future - proof and responsive digital solution that provides an excellent user experience leading to customer retention & loyalty

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